Terms & Conditions
Click here for a PDF of the Maryland 5 Star at Fair Hill’s Terms & Conditions for Ticket Purchase, including parking.
This Ticket evidences a revocable license (“License”) to attend the event (“Event” or “Competition”) described on the face hereof, and may be revoked at any time for any reason. The promoter and sponsoring organization (“Promoter”) of the Event retains outright ownership of this Ticket. Possession of this Ticket is being temporarily provided to the holder (“Holder”) on his/her own behalf and on behalf of any minor accompanying Holder to the Event (“Minors”) to merely serve as evidence of the existence of the License. By accepting physical possession of the Ticket and/or entering the grounds of the Event, Holder agrees to the terms and conditions contained herein.
Keep Ticket with you at all times. Competition fields, times, and schedules subject to change at the discretion of management or due to injury or other unforeseen circumstances. NO REFUNDS: No refunds will be issued for any reason other than cancellation of the event. Refunds will not be issued for the following: Incidence of lost, forgotten, unused or surplus General Admission Tickets, Reserved Seating Tickets, Club Passes, Hospitality Passes, or any other ticket offerings by Promoter. Each Ticket to the Event is a License granted by the Promoter to attend the Event listed on the applicable Ticket. The Promoter reserves the right to terminate the License granted by the Ticket and/or those of Minor(s) prior to the time the Event actually takes place by tendering to Holder the purchase price printed on the Ticket and/or those of Minor(s). Further, the Promoter reserves the right, in its sole discretion and without refund of any portion of the purchase price, to revoke License granted and refuse admission or eject any person (a) who violates the terms of the License; (b) who appears to be or is intoxicated; (c) whose conduct is deemed by it to be improper, disorderly or unbecoming; (d) who uses vulgar, derogatory or abusive language; or (e) who, in the sole judgment of the Promoter, is engaging in activity or causing a disturbance prohibiting attendees at the Event from enjoying the Event.
This Ticket may not be resold or offered for resale in a manner or at a price in violation of any Federal, State, or local law or regulation. RESALE OF THIS TICKET AT A PRICE GREATER THAN THE FACE VALUE IS ABSOLUTELY PROHIBITED. Tickets obtained from unauthorized sources may be lost, stolen or counterfeit and if so, are void. No refunds shall be issued for any reason whatsoever. This Ticket may not be used for advertising, promotion (including contests and sweepstakes) or other trade purposes without expressed written consent of the Promoter. The Promoter reserves the right to prohibit any protests, demonstrations or vigils of any nature on its premises during the Event. Holder grants permission to Promoter (and its designees and assignees), without paying any compensation to Holder or other individual or entity, the worldwide right to utilize Holder’s image, likeness, name, voice, comments and/or other proprietary or public rights and/or those of Minor(s) in any live or recorded broadcast, telecast, photograph, video, audio, audiovisual and/or other recording taken in connection with or incidental to the Event or other transmission, distribution, public performance, or reproduction in whole or in part of the Event, for all purposes, worldwide, in perpetuity, and in any and all media now or hereafter known, without compensation. The rights granted herein are assignable. Holder agrees not to transmit or facilitate transmission of any account, description, picture or reproduction of the Event without the specific advance written permission of the Promoter.
Holder is subject to the rules and policies of the Promoter and the Released Parties (as defined herein), and Holder (i) consents to allowing the Promoter or its designated agents to inspect Holder’s and/or Minor(s)’ person and/or any bags, clothing, or other articles for security purposes, whether by walk-through metal detection, handheld metal detection, bag checks or otherwise, and (ii) acknowledges and agrees that Holder and/or Minor(s) may be denied entry to or ejected from the Event if Holder and/or Minor(s) is/are in possession of any item or object that the Promoter considers potentially dangerous, hazardous, inappropriate and/or injurious to other patrons, and any prohibited items may be confiscated. Holder consents to security searches and/or screening of Holder and/or Minor(s) and waives any claims that Holder and/or Minor(s) might have against the Released Parties. Holder acknowledges that the Promoter has no liability for Holder’s and/or Minor(s)’ person or property.
Holder agrees not to seek autographs of athletes in order to sell such autographs, and Holder shall not pay another person to obtain an autograph for Holder. Holder agrees not to transmit or aid in transmitting any description, account, picture or reproduction of the Event in any media whether known or unknown. Photography or reproduction of any kind of the Event in any manner is strictly prohibited .
Holder agrees to follow all rules and regulations of the Event, and such rules and regulations are subject to change at any time by the Promoter. Promoter reserves the right to revoke this Ticket and License, and cancel all privileges associated thereto. It is unlawful to reproduce this Ticket.
Holder recognizes that attendance of Holder and Minor(s) at the Event is voluntary and may result in personal injury (including death) and/or property damage and agrees to stay alert and remain aware of his/her surroundings and the surroundings of Minor(s). By attending, observing or participating in the Event, Holder acknowledges and assumes all risks and dangers incidental to the Event (and/or connected to the Event whatsoever) associated with Holder and/or Minor(s) (i) being a spectator before, during, and after the Event (including but not limited to all warm-ups, practices, pre-competition, post-competition and promotions) and/or (ii) attending, observing or participating in the Event, in each case, whether any such risk or danger occurs prior to, during or subsequent thereto including any acts, omissions, incidents or accidents associated with any third party or the negligence or misconduct of other spectators. These assumed risks include all risks associated and/or connected with attending an equine event, as well as any and all risks associated with an entertainment event, generally.
Holder agrees that (a) the Promoter (b) the Maryland Department of Natural Resources (c) Fair Hill International, (d) each Governing Body or Federation (e) any other local or state governmental body associated with the facility or the Event and (e) all athletes participating in the Event and (d) all past, present and future parents, subsidiaries, affiliates, successors, assigns, employees, partners, members, directors, officers, owners, agents, representatives and independent contractors of such entities (subsections (a) through (d), collectively, the “Released Parties, will not be responsible for any personal injury (including death), property damage, or other loss suffered as a result of Holder’s and/or Minor(s)’ participation in, attendance at, and/or observation of the Event and/or the negligence of any of the Released Parties (collectively, the “Released Claims“. Holder hereby releases, forever discharges, and covenants not to sue the Released Parties from and against any and all Released Claims and/or any other claims which Holder and/or Minor(s) has or may have for invasion of privacy, defamation, violation of any right of publicity, right of privacy or any other cause of action arising out of the production, reproduction, distribution, transmission, publication, public performance, broadcast or exhibition of advertisements, promotions, content, programs and/or materials in which recordings or photographs of Holder or Minor(s) from the Event appear.
BY ATTENDING AND/OR PARTICIPATING IN THE EVENT, HOLDER, ON HIS/HER OWN BEHALF AND ON BEHALF OF MINOR(S), IS DEEMED TO HAVE GIVEN A FULL RELEASE OF LIABILITY TO THE RELEASED PARTIES TO THE FULLEST EXTENT PERMITTED BY LAW.
IF MINOR(S) IS/ARE ACCOMPANYING HOLDER TO THE EVENT, HOLDER IS DEEMED TO HAVE GIVEN ALL OF THE FOREGOING GRANTS OF RIGHTS, RELEASES AND WAIVERS ON BEHALF OF SUCH MINOR(S) AS THEIR PARENT OR GUARDIAN OR AS THE AUTHORIZED AGENT OF THEIR PARENT OR GUARDIAN. IF HOLDER DOES NOT WISH TO OR IS NOT AUTHORIZED TO GRANT SUCH RIGHTS, RELEASES AND WAIVERS ON BEHALF OF THE ACCOMPANIED MINOR(S), HOLDER SHOULD IMMEDIATELY LEAVE THE EVENT WITH THE MINOR(S).
Holder will indemnify, defend and hold harmless the Released Parties from and against any and all demands, suits, claims, costs (including reasonable attorneys’ fees and expenses), expenses and liability arising out of, incidental to or related in any way to (i) Holder’s and/or Minor(s)’ attendance at, observation of, and/or participation in the Event, (ii) Holder’s and/or Minor(s)’ acts or omissions, or (iii) Holder’s breach of any of the terms, conditions or representations made in the License.
Parking Passes
The below T&C are only applicable to Parking Pass holders.
PARKING PASSES ARE PROPERTY OF MARYLAND 5 STAR AT FAIR HILL. PARKING PASSES ARE NON-TRANSFERABLE. NOT FOR RE-SALE. WHEN APPROACHING THE FAIR HILL NATURAL RESOURCE MANAGEMENT AREA & THE FAIR HILL SPECIAL EVENT ZONE, PLEASE DISPLAY THIS PASS ON YOUR DASHBOARD WITH YOUR DESIGNATED PARKING AREA FACING UP TOWARD THE WINDSHIELD AND/OR PRESENT IN CLEAR VIEW FOR TRAFFIC OFFICERS AND PARKING STAFF. UPON ARRIVING AT YOUR DESIGNATED PARKING AREA, PLEASE PRESENT THIS PASS TO THE PARKING ATTENDANT.
This pass allows the vehicle to enter the event designated parking area for the sole purpose of permitting the occupant to attend the event competition day shown on this pass for which the occupant must have tickets or credentials. Space in this parking area is NOT guaranteed. Upon entering, you will be directed to an area where you may leave the vehicle. You shall maintain a safe distance from all pedestrians, horses and other vehicles at all times and stay within all designated speed limits and/or as directed by parking staff and traffic officers. Parking staff, traffic officers and/or event officials reserve the right to implement any additional safety measures deemed necessary. You may not display commercial signage and/or commercial markings on or around the vehicle in the parking area. You may not use this pass or enter the parking area for any commercial or trade purposes (including, without limitation, advertising, promotions, contests, sweepstakes and/or giveaways). Please remove personal property, lock the vehicle and take your keys. Exit the property upon completion of the day of competition. We/the event, or the venue are not responsible for personal property or any loss of or damage to the vehicle; this is not a bailment. This pass may not be resold/transferred. We/the event, and the venue reserves the right to revoke this pass.
Event Admission
All event attendees must purchase a General Admission Ticket, Multi-Day General Admission Ticket, Reserved Seat Ticket or Club/Hospitality Pass for each day that they plan on attending the Maryland 5 Star at Fair Hill. Reserved Seat Tickets, Club and Hospitality Passes are INCLUSIVE of a General Admission Ticket to the event. Please respect your fellow ticket buyers and sit in your assigned seats. Seat assignments will be enforced.
General Admission Tickets DO NOT include a reserved seat in the Main Arena seating areas. General Admission Tickets allows you unlimited access to the infield, curated Retail Vendor Areas, on-site fan activations, a wide variety of food and beverage offerings, access to viewing around the Warm-Up and Practice Arenas, access to walk along the full length of the cross-country course on Saturday, and designated bleacher sections of the North Aintree Grandstand. Visit our ticket page for more information on ticketing packages.
Opening Times
- Gates: Open 1 hour prior to competition start time on Thursday, Friday and Saturday, and 2 hours prior to competition start time on Sunday to accommodate the Second Horse Inspection
- Select Vendor Village/Food: Open 1 hour prior to competition start time
- Hospitality Areas: Open 1 hour prior to competition start time
- Competition Start Time Schedule:
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- Thursday: 8:00 AM
- Friday: 8:00 AM
- Saturday: 9:00 AM
- Sunday: 9:00 AM
*Competition times and schedules are subject to change by Event Organizers at any time.
**Strongly suggested that spectators leave for the competition grounds early in anticipation of traffic and to allow time for parking and shuttling.
Competitor Field
Competitor field subject to change due to injury or other unforeseen circumstances.
Online Sales
Online advanced purchase of tickets and passes to the Maryland 5 Star at Fair Hill is highly encouraged in order to ensure availability of items. Please visit maryland5star.us/tickets to purchase.
Phone Sales
For ticket information or to purchase tickets over the phone , please call the event Ticket Office at 410-MD5-STAR (635-7827). Ticket Office Hours are 9 A.M. to 6 P.M. Monday through Friday. If you wish to place a phone order over the weekend, please call the Etix Ticket Purchaser Support Line at 919-653-0444 between the hours of 9 A.M. to 8 P.M. on Saturday and 12 P.M. to 8 P.M. on Sunday. Please note that a $3.50 processing fee will be applied to all orders processed through the Etix Phone Center.
Paperless Policy
All tickets and passes to the Maryland 5 Star will be issued in a digital format. Please be sure to bring your mobile device with you to the event to ensure you will be granted admission. Depending on purchase, some physical credentials may be issued prior to the event.
Cashless Policy & Payment Methods
All tickets and passes to the Maryland 5 Star at Fair Hill purchased either in Advance or at the Box Office will be processed in a completely paperless and CASHLESS manner. Payment by Credit Card ONLY. Visa, Mastercard, American Express and Discover cards are all acceptable payment methods. The On-Site Box Office will not be accepting payment by cash or check. ATM’s will be available on-site for cash withdrawals to be used for purchases made at the events Retail Vendor Area and other designated areas.
On-Site Box Office Sales
Single Day General Admission Tickets, Reserved Seat Tickets, and Special Event Tickets will be available for purchase at the Box Office but are subject to availability. Advanced purchases are highly encouraged. Multi-Day General Admission Passes, Group General Admission Passes, Multi-Day North Aintree Grandstand Box Seating Passes and Club/Hospitality Passes will NOT be available for purchase at the Box Office. All tickets sold at the Box Office will be paperless, and sent directly to a mobile device. Credit card payment at Box Office ONLY, cash and check will not be accepted. ATMs will be available on-site for cash withdrawals to be used for purchases made at the events Retail Vendor Area and other designated areas.
Discounts
A discount for active duty military members will be offered off of Single Day General Admission Tickets. If purchasing a Military Discount Ticket, please be prepared to show active military ID at the venue entrance upon arrival.
Disabled Seating, Services & Parking
The Maryland 5 Star will have both ADA accessible parking as well as ADA accessible seating in each of the offered seating areas. Please call the Ticket Office for more information and to reserve ADA accessible seating. We strongly encourage those requiring accessible seating to call the Ticket Office as soon as possible to make seating arrangements and ensure proper accommodations. Available inventory of accessible seating can not be guaranteed for purchase at the Box-Office during the event.
Venue Re-Entry
Re-entry into the venue is permitted. A wristband will be provided to re-enter the venue.
Tailgating
Gather your friends, family, and/or co-workers and join us for a full day of fun, food and excitement at beautiful Fair Hill – up close to all the thrilling action of Cross Country driven by Land Rover, the cornerstone of Eventing! A Cross Country Tailgating Pass will allow you and your companions intimate access to see the world’s best Eventing duos take on the Fair Hill Special Event Zone’s incredible new cross-country courses, all while enjoying your favorite tailgating menu and beverages! For more information on our 5-Star Rope-side and 3 Star Rope-side Tailgating spaces and to purchase today, please visit our Tailgating page
Parking
Parking and transportation information will be coming soon. Please sign-up for our Newsletter and follow us on Social to receive timely updates
Refund Policy
No Refunds
No refunds will be issued for any reason other than cancellation of the event. Refunds will not be issued for the following:
- Incidence of lost, forgotten, unused or surplus General Admission Tickets, Reserved Seating Tickets, Club Passes, Hospitality Passes, or any other ticket offerings made by the Event Organizer.
Cancellation
Cancellation of the event before Thursday October 13, 2022: any money paid in advance bookings will be refunded 100%.
Cancellation or abandonment of the event on or after Thursday October 13, 2022: refunds will only be made in respect to any day(s) that is abandoned fully before the start of that day’s competition.
In the case of items that cover the whole event (i.e. 4-Day General Admission Passes, Tier 1 Hospitality Passes, etc.) the following proportions of total cost of the item will be refunded:
- Event cancelled before Thursday October 13th start of competition: 100% refund
- Event cancelled before Friday October 14th start of competition: 85% refund
- Event cancelled before Saturday October 15th start of competition: 60% refund
- Event cancelled before Sunday October 16th start of competition: 15% refund
Refunds will be in full, that is inclusive of the face value of the ticket as well as any additional fees paid during checkout at the time of advance purchase.
Ticket Reprints
The Event Box Office can reissue e-tickets with the same barcodes during the event for tickets that are lost.
Ticket Office Contact Information
Maryland 5 Star at Fair Hill
ATTN: Katie Hasse
Baltimore, MD 21201
351 W. Camden Street, Suite 202
E-Mail: [email protected]
Main Line: 410-MD5-STAR (635-7827)
Direct: 410-874-4704
Hours: 9 A.M. - 6 P.M. EST Monday - Friday


